Accessibility Statement

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Last updated: July 2026

Hume Care TrimRX supports people across a wide spread of health situations. Making sure everyone can find treatment information, start an assessment, and stay connected with their clinical team — regardless of disability or assistive technology — sits at the core of delivering care responsibly.

Our Standard

We build and maintain hume-care.org against the WCAG 2.1, Level AA standard. In day-to-day terms, that shapes choices like:

• Meaningful images carry descriptive alt text, while purely decorative ones use empty alt attributes so screen readers skip past them cleanly.
• Text-to-background contrast clears minimum readability ratios across every section and color scheme.
• Every interactive element — navigation menus, assessment forms, FAQ accordions, call-to-action buttons — works fully by keyboard, with visible focus indicators.
• A sensible heading order and ARIA landmark roles run throughout the pages, letting screen readers navigate without friction.
• Form fields in the eligibility assessment carry clear labels, mark required fields, and give descriptive error messages when something's off.
• Layouts stay functional and legible when zoomed to 200% or when someone increases their system font size.

An Ongoing Commitment

Accessibility work never really finishes. Whenever the Hume Care TrimRX platform expands — a new app feature, a refreshed program page, added clinical content — that addition gets held to the exact same bar. Periodic accessibility audits happen, with findings addressed before they ever reach a visitor.

Reporting An Issue

Run into a barrier anywhere on hume-care.org or inside the Hume Health app — content your screen reader can't parse, a form field keyboard navigation can't reach, or anything else blocking you — please tell us. Reports move faster when they include a few specifics:

• The page URL or the app screen name where it happened
• What went wrong, and what you expected instead
• The assistive technology, browser, and operating system you were using

Email accessibility@humecare.com. Each submission gets looked at individually, with a response landing within 2 business days. Reports involving blocked access to clinical content or the assessment flow get bumped to the front of the line.

Components Built By Others

Some parts of hume-care.org — the telehealth assessment platform and payment processing among them — run on third-party services. We choose vendors with a demonstrated commitment to accessibility, though we don't control how their tools are built internally. Hit a barrier in one of those pieces anyway? Send us a report and we'll either coordinate with the vendor ourselves or route you to an accessible alternative through support.

Getting Help Another Way

If any part of hume-care.org or the Hume Health app presents a barrier you can't work around, our clinical support team at support@humecare.com can help you complete an assessment, review your program, or access anything available on the site — by email or phone.