Privacy Policy

← Back to Hume Care TrimRX

Last updated: July 2026

Hume Care TrimRX deals with sensitive health details — medical history, prescription records, body composition data — so this policy aims to actually make sense on a first read. Here's what gets collected, why, and what stays in your control.

1. Information Collected

What you provide directly

• Basic account details — name, email, birth date, shipping address.
• Health information shared during your assessment — medical history, current medications, weight, BMI, relevant conditions — needed to prescribe safely.
• Payment details handled by a PCI-compliant third-party processor. Complete card numbers never reach Hume Health's own servers.
• Whatever you share when reaching our clinical or support team.

Gathered via the app and connected devices

• Medication tracking logs and dosage history.
• Food and nutrition entries you log yourself.
• Body composition results from your monthly 3D scans.
• Weight entries and progress measurements over time.
• App usage trends — aggregated and stripped of identifying detail to improve the product.

2. What This Data Actually Supports

• Confirming eligibility and enabling a physician-reviewed prescription suited to your health profile.
• Getting medication and supportive therapies shipped to your address.
• Monitoring how your program is progressing and where treatment should shift.
• Powering clinical support through the app and consultation calls.
• Processing payments and handling refund or guarantee claims.
• Feeding anonymized, aggregated analysis that improves the Hume Care TrimRX program and app.
• Sending transactional messages (confirmations, shipping updates, program adjustments) and, only with consent, relevant health content.

3. Extra Protection For Health Data

Medical and health information collected through Hume Care TrimRX exists solely to support and improve your clinical care. None of it gets sold off to advertisers or other outside parties for profit. Internal access stays limited to clinical and operational staff with a genuine reason to see it.

Where applicable, Hume Care TrimRX follows HIPAA requirements governing protected health information.

4. When Information Leaves Our Hands

Your data moves outward only in a narrow set of situations:

• Clinical partners — licensed prescribers and pharmacies needing your health information to fill your prescription, each bound by strict confidentiality terms.
• Service vendors — the technology, payment, and logistics partners handling data purely on our behalf, bound by formal data-processing contracts.
• Legal obligations — where a court order, law, or regulation leaves no alternative.
• Business transitions — a merger or acquisition, with these privacy commitments carried forward unchanged.

5. Keeping It Secure

Every piece of data is encrypted in transit (TLS) and at rest. Systems run in secure, HIPAA-compliant environments, with access limited to authorized personnel and reviewed regularly. Anyone affected by a security incident posing real risk to their data is notified promptly.

6. What You Can Do

You're entitled to access, correct, export, or delete your personal and health data at any time. Email privacy@humecare.com to act on any of it. Marketing messages always include a one-click unsubscribe. Requests are handled within 30 days, though some records (like prescription history) may need to be retained longer under medical record-keeping rules.

7. Cookies

hume-care.org uses cookies for session handling, remembering preferences, and gathering aggregated site analytics. Browser settings let you manage cookies directly, though disabling them may affect certain site and app features.

8. Minors

Hume Care TrimRX is designed for adults 18 and older. We don't knowingly gather personal information from anyone younger. If you think a minor's data has ended up in our system, reach out right away and we'll remove it.

9. Updates To This Policy

This policy is revisited periodically, with each revision shown in the "Last updated" date above. Anything material gets communicated directly to active members by email or in-app notice before it takes effect.